PPRO experienced a 19-minute service degradation with Bancontact payments due to an issue at their external provider BELFIUS BANK SA/NV. The provider resolved the underlying issue and confirmed full restoration of normal operations. PPRO monitored the recovery to ensure stable performance before formally closing the incident.
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The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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