Outage in Precisely

Precisely APIs - Outage

Resolved Major
April 07, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Precisely APIs customer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you!
The Precisely APIs Team
Components affected
Precisely Geocode Precisely Places Precisely Risks Precisely 911/PSAP Precisely Demographics Precisely Local Tax Precisely Telecomm Info Precisely Time Zone Precisely Geolocation Precisely Identity Profiles Precisely Schools Precisely Neighborhood Precisely Proprerty Info Precisely Address Verification Precisely Email Verification Precisely Zones Precisely Routing Precisely Streets Precisely Typeahead Precisely Maps
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/07/2023 04:17PM

Dear Precisely APIs customer,

At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely.

This is the final notification regarding this unplanned outage.

Thank you!
The Precisely APIs Team

IDENTIFIED over 1 year ago - at 04/07/2023 03:12PM

Dear Precisely APIs customer, 

We have found the issue and we are working on it

We will send another update soon.

Thank you for your patience as we continue to work to assure the highest possible level of service.

Thank you!
The Precisely APIs Team

INVESTIGATING over 1 year ago - at 04/07/2023 01:27PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/07/2023 01:01PM

Dear Precisely APIs customer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you!
The Precisely APIs Team

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