Outage in Primer

Payments List Not Displaying in Sandbox Environment

Resolved Minor
May 23, 2025 - Started 30 days ago - Lasted about 1 hour

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Outage Details

We're currently investigating an issue where the payments list is not appearing in the Sandbox environment. Our team is actively working to identify the cause and resolve it as quickly as possible. This does not affect the production environment. We’ll provide updates as more information becomes available. If you have any other concerns, please contact our Support Team via the Support Portal Thank you for your patience and understanding
Latest Updates ( sorted recent to last )
MONITORING 30 days ago - at 05/23/2025 06:44AM

The issue causing the payments list to not appear in the Sandbox environment has been resolved.

Services are fully operational, and we are actively monitoring to maintain stability.

Thank you for your understanding.

INVESTIGATING 30 days ago - at 05/23/2025 06:08AM

We're currently investigating an issue where the payments list is not appearing in the Sandbox environment.

Our team is actively working to identify the cause and resolve it as quickly as possible. This does not affect the production environment. We’ll provide updates as more information becomes available. If you have any other concerns, please contact our Support Team via the Support Portal

Thank you for your patience and understanding

Latest Primer outages

Dashboard access and webhook delivery latency - 4 days ago
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Primer API Docs may be inaccessible within the APAC region - about 1 month ago
Issues with Apple Pay payments - about 1 month ago
Degraded performance for Observability Dashboards. - about 1 month ago

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