Outage in Primer
Dashboard access and webhook delivery latency
Resolved Minor
June 17, 2025 - Started 11 months ago
- Lasted about 16 hours
Incident Report
We are currently investigating an issue that caused increased latency across the Primer Dashboard and webhook services. As a result, webhook delivery to merchant systems was delayed, this now has started to recover.
We will provide further updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
11 months ago - at 06/17/2025 05:12PM
Dashboard access and webhook processing have recovered and are now operating as expected. This issue also impacted GET requests to the Search and List Payments endpoint, which is now also functioning normally.
We will continue to monitor the situation closely.
INVESTIGATING
11 months ago - at 06/17/2025 04:45PM
We are currently investigating an issue that caused increased latency across the Primer Dashboard and webhook services. As a result, webhook delivery to merchant systems was delayed, this now has started to recover.
We will provide further updates as soon as more information becomes available.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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