Outage in Primer
Increase of API call timeout rate
Resolved Minor
June 27, 2025 - Started 11 months ago
- Lasted about 2 hours
Incident Report
We are aware, and have recovered from, a short period of time around 8pm UTC when API calls timeout rate increased, which impacted the processing of some payments. We will provide further details once the investigation has been concluded.
There's no ongoing impact on the processing of payments.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
11 months ago - at 06/27/2025 07:55PM
We are aware, and have recovered from, a short period of time around 8pm UTC when API calls timeout rate increased, which impacted the processing of some payments. We will provide further details once the investigation has been concluded.
There's no ongoing impact on the processing of payments.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
