Outage in Primer
Degraded performance for Observability and Monitors in Sandbox
Resolved Minor
July 09, 2025 - Started 10 months ago
- Lasted about 1 hour
Incident Report
We are currently experiencing degraded performance in our Observability and Monitors features in Sandbox. Additionally, the data displayed in these features is currently stale. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide another update as soon as more information becomes available. Thank you for your patience and understanding.
Please note that Production is not impacted.
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 07/09/2025 12:04PM
Observability and Monitors data is no longer stale; we're observing all service levels going back to normal. Payment details should already be up to date in the Dashboard, and we are currently monitoring the situation.
INVESTIGATING
10 months ago - at 07/09/2025 11:38AM
We are currently experiencing degraded performance in our Observability and Monitors features in Sandbox. Additionally, the data displayed in these features is currently stale. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide another update as soon as more information becomes available. Thank you for your patience and understanding.
Please note that Production is not impacted.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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