Outage in Primer

Network Tokenized Payments Declining via Stripe

Resolved Minor
July 11, 2025 - Started 9 days ago - Lasted about 1 hour

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Outage Details

We are currently investigating an issue where all network tokenized (NT) card payments processed via Stripe were declined with the error "Your card number is incorrect", which started today at 16:00 UTC. We are currently investigating and will provide another update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING 9 days ago - at 07/11/2025 06:20PM

We’ve deployed a fix for the issue impacting network tokenized (NT) card payments via Stripe. We'll continue to monitor but payments are now processing successfully, and decline rates have returned to normal.
Thank you for your patience while we looked into and resolved this.

INVESTIGATING 9 days ago - at 07/11/2025 05:47PM

We are currently investigating an issue where all network tokenized (NT) card payments processed via Stripe were declined with the error "Your card number is incorrect", which started today at 16:00 UTC.
We are currently investigating and will provide another update as soon as more information becomes available.

Latest Primer outages

Degraded performance for Observability and Monitors in Sandbox - 11 days ago
Payment processing impacted - 21 days ago
Increase of API call timeout rate - 22 days ago
Dashboard access and webhook delivery latency - about 1 month ago
Payments List Not Displaying in Sandbox Environment - about 2 months ago

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