Outage in Primer
Network Tokenized Payments Declining via Stripe
Resolved Minor
July 11, 2025 - Started 10 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue where all network tokenized (NT) card payments processed via Stripe were declined with the error "Your card number is incorrect", which started today at 16:00 UTC.
We are currently investigating and will provide another update as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 07/11/2025 06:20PM
We’ve deployed a fix for the issue impacting network tokenized (NT) card payments via Stripe. We'll continue to monitor but payments are now processing successfully, and decline rates have returned to normal.
Thank you for your patience while we looked into and resolved this.
INVESTIGATING
10 months ago - at 07/11/2025 05:47PM
We are currently investigating an issue where all network tokenized (NT) card payments processed via Stripe were declined with the error "Your card number is incorrect", which started today at 16:00 UTC.
We are currently investigating and will provide another update as soon as more information becomes available.
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