Outage in Primer

Cybersource Degraded Performance

Resolved Minor
September 23, 2025 - Started 27 days ago - Lasted about 6 hours

Incident Report

Cybersource is currently facing a service disruption affecting HSBC transaction processing. Their team have implemented a fix and are monitoring closely to ensure the issue is resolved. You can track the latest updates on their status page: https://status.cybersource.com. All other transactions remain unaffected. If you have any questions, please reach out to our support team.

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Latest Updates ( sorted recent to last )
MONITORING 27 days ago - at 09/23/2025 08:21AM

Cybersource is currently facing a service disruption affecting HSBC transaction processing. Their team have implemented a fix and are monitoring closely to ensure the issue is resolved.

You can track the latest updates on their status page: https://status.cybersource.com.

All other transactions remain unaffected. If you have any questions, please reach out to our support team.

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