Outage in Primer

Delays in Webhook Delivery

Resolved Minor
October 05, 2025 - Started 15 days ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue causing delays in the delivery of webhooks. Some customers may experience increased latency in receiving webhook notifications related to transaction updates, payment authorizations, and workflow events.

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Latest Updates ( sorted recent to last )
MONITORING 15 days ago - at 10/05/2025 10:55AM

The issue has been identified and mitigated, and webhook deliveries are now recovering.

Our team has taken corrective actions to restore normal delivery rates and is currently monitoring system performance to ensure stability.

INVESTIGATING 15 days ago - at 10/05/2025 10:24AM

We are currently investigating an issue causing delays in the delivery of webhooks. Some customers may experience increased latency in receiving webhook notifications related to transaction updates, payment authorizations, and workflow events.

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