Outage in Primer

Delays in Webhook Delivery

Resolved Minor
October 14, 2025 - Started 6 days ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue causing delays in the delivery of webhooks. Some customers may experience increased latency in receiving webhook notifications related to transaction updates, payment authorizations, and workflow events.

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
IDENTIFIED 6 days ago - at 10/14/2025 07:57AM

We have identified the root cause of the webhook delivery delays.

Our engineering team has implemented mitigations and is monitoring the system closely to ensure webhook latency returns to normal levels.

We will continue to monitor performance and provide another update once all systems have fully recovered.

INVESTIGATING 6 days ago - at 10/14/2025 07:40AM

We are currently investigating an issue causing delays in the delivery of webhooks. Some customers may experience increased latency in receiving webhook notifications related to transaction updates, payment authorizations, and workflow events.

Latest Primer outages

Elevated Webhook Latency - about 11 hours ago
Primer Access via SSO Unavailable - about 12 hours ago
PayPal Partial Outage - 4 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook