Degradation in Payment Processing

The issue has been resolved, and we are closely monitoring to ensure service levels remain stable.

However, some payment statuses within Primer may be misaligned with the corresponding processor status. Our team is actively working to correct these and will reach out directly to any affected merchants.

Thank you for your patience and understanding.

We have identified the cause of the issue and our team is working to resolve it as quickly as possible. We will provide further updates as progress is made.

We are currently investigating an issue affecting payment processing, which may impact some customers. Our team is working to resolve this as quickly as possible.

We will provide updates as soon as more information becomes available. We apologise for any inconvenience caused.