Outage in Primer

PayPal Partial Outage

Resolved Minor

October 16, 2025 - Started 6 months ago - Lasted about 6 hours

Incident Report

We are currently investigating reports of a potential service disruption involving PayPal, who is aware of the issue and investigating it with the highest priority. Please note this issue is not on Primer. All other processors and payment methods remain fully operational. We will provide further information as it becomes available.

Need to monitor Primer outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

MONITORING 6 months ago - at 10/16/2025 05:17PM

We've been made aware by PayPal that they are still facing issues, this time with the rendering of the PayPal button, which prevents new payments from being made.

PayPal has confirmed that the issue is on their side and are actively working to have it resolved as soon as possible.

RESOLVED 6 months ago - at 10/16/2025 05:11PM

PayPal has confirmed that their issue has been resolved and is no longer impacting their payments.

MONITORING 6 months ago - at 10/16/2025 05:03PM

We've noticed that errors from PayPal have reduced considerably since 18:24 UTC, and are continuing to monitoring their services.

INVESTIGATING 6 months ago - at 10/16/2025 04:02PM

We are currently investigating reports of a potential service disruption involving PayPal, who is aware of the issue and investigating it with the highest priority.

Please note this issue is not on Primer. All other processors and payment methods remain fully operational.

We will provide further information as it becomes available.

Latest Primer outages

Observability Dashboards Data Loading Issues - about 19 hours ago

Issues Signing into Dashboard via Google SSO - 6 days ago

Degraded Performance on GET Payments Endpoints and Dashboard - 8 days ago

Support ticket updates may have not triggered email notifications - 14 days ago

Degraded Dashboard View for 3DS Details in Payment Timeline - 16 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook