Outage in Primer
Elevated Webhook Latency
Resolved Minor
October 20, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
We are experiencing an elevated latency on Primer Webhooks. Our teams are actively working on this and we will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 10/20/2025 10:23AM
Our engineering team has implemented mitigations, and webhook latency has returned to normal levels. We are monitoring it still.
MONITORING
7 months ago - at 10/20/2025 10:20AM
Our engineering team has implemented mitigations, and webhook latency has returned to normal levels.
IDENTIFIED
7 months ago - at 10/20/2025 09:01AM
We have identified the cause of the issue as being related to a widespread internet incident that is still ongoing.
IDENTIFIED
7 months ago - at 10/20/2025 08:34AM
We have identified the cause of the issue as being related to a global internet incident that is still ongoing.
INVESTIGATING
7 months ago - at 10/20/2025 08:28AM
We are experiencing an elevated latency on Primer Webhooks. Our teams are actively working on this and we will provide further details as it becomes available.
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Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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