Outage in Primer

Elevated Webhook Latency

Resolved Minor
October 20, 2025 - Started about 14 hours ago - Lasted about 2 hours

Incident Report

We are experiencing an elevated latency on Primer Webhooks. Our teams are actively working on this and we will provide further details as it becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 10/20/2025 10:23AM

Our engineering team has implemented mitigations, and webhook latency has returned to normal levels. We are monitoring it still.

MONITORING about 12 hours ago - at 10/20/2025 10:20AM

Our engineering team has implemented mitigations, and webhook latency has returned to normal levels.

IDENTIFIED about 14 hours ago - at 10/20/2025 09:01AM

We have identified the cause of the issue as being related to a widespread internet incident that is still ongoing.

IDENTIFIED about 14 hours ago - at 10/20/2025 08:34AM

We have identified the cause of the issue as being related to a global internet incident that is still ongoing.

INVESTIGATING about 14 hours ago - at 10/20/2025 08:28AM

We are experiencing an elevated latency on Primer Webhooks. Our teams are actively working on this and we will provide further details as it becomes available.

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