Outage in Primer
Issue Affecting Primer Online Resources
Resolved Minor
October 20, 2025 - Started 7 months ago
- Lasted about 10 hours
Incident Report
We are experiencing issues with our hosting service which impacts our Status Page, Website and Primer Docs pages. We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
7 months ago - at 10/20/2025 12:07PM
We are in contact with our Documentation service provider as we work to have Primer Docs availability restored. Thank you for your patience.
IDENTIFIED
7 months ago - at 10/20/2025 09:01AM
We have identified the cause of the issue as being related to a widespread internet incident that is still ongoing.
IDENTIFIED
7 months ago - at 10/20/2025 08:33AM
We have identified the cause of the issue as being related to a global internet incident that is still ongoing.
INVESTIGATING
7 months ago - at 10/20/2025 08:16AM
We are experiencing issues with our hosting service which impacts our Status Page, Website and Primer Docs pages. We will provide further details as it becomes available.
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Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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