Outage in Primer
Primer Access via SSO Unavailable
Resolved Minor
October 20, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
We are experiencing issues with accessing Primer Dashboard via SSO on both production and sandbox environments. Users with username/password are unaffected.
We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 10/20/2025 09:39AM
The issues we were experiencing with accessing Primer Dashboard via SSO on both production and sandbox environments seems to be resolved. We continue to monitor it and will provide further updates, as needed.
IDENTIFIED
7 months ago - at 10/20/2025 09:00AM
We have identified the cause of the issue as being related to a widespread internet incident that is still ongoing.
IDENTIFIED
7 months ago - at 10/20/2025 08:33AM
We have identified the cause of the issue as being related to a global internet incident that is still ongoing.
INVESTIGATING
7 months ago - at 10/20/2025 08:05AM
We are experiencing issues with accessing Primer Dashboard via SSO on both production and sandbox environments. Users with username/password are unaffected.
We will provide further details as it becomes available.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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