Outage in Primer

Primer Access via SSO Unavailable

Resolved Minor
October 20, 2025 - Started about 15 hours ago - Lasted about 2 hours

Incident Report

We are experiencing issues with accessing Primer Dashboard via SSO on both production and sandbox environments. Users with username/password are unaffected. We will provide further details as it becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 10/20/2025 09:39AM

The issues we were experiencing with accessing Primer Dashboard via SSO on both production and sandbox environments seems to be resolved. We continue to monitor it and will provide further updates, as needed.

IDENTIFIED about 14 hours ago - at 10/20/2025 09:00AM

We have identified the cause of the issue as being related to a widespread internet incident that is still ongoing.

IDENTIFIED about 14 hours ago - at 10/20/2025 08:33AM

We have identified the cause of the issue as being related to a global internet incident that is still ongoing.

INVESTIGATING about 15 hours ago - at 10/20/2025 08:05AM

We are experiencing issues with accessing Primer Dashboard via SSO on both production and sandbox environments. Users with username/password are unaffected.

We will provide further details as it becomes available.

Latest Primer outages

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