Outage in Primer
Sandbox Dashboard Login Issues
Resolved Minor
November 16, 2025 - Started 5 months ago
- Lasted about 7 hours
Incident Report
We're experiencing issues with dashboard login in our Sandbox environment. We're investigating the problem and provide an update as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
5 months ago - at 11/16/2025 03:46PM
We’ve deployed a fix for the Sandbox dashboard login issues and are now monitoring the environment to ensure everything is operating as expected.
Production traffic and payments were not affected throughout this incident and continue to run normally.
We’ll keep monitoring closely and will provide a final update once we confirm the issue is fully resolved.
INVESTIGATING
5 months ago - at 11/16/2025 01:36PM
Our teams are actively investigating the ongoing Sandbox dashboard login issue. We’re sorry this is taking longer than expected.
Production traffic and payments continue to operate normally.
We’ll provide further updates once we have more progress.
INVESTIGATING
5 months ago - at 11/16/2025 12:37PM
The Sandbox dashboard login issues are still being investigated, and we’re focusing our efforts on identifying the root cause.
Production remains fully operational and unaffected.
Thanks for your continued patience.
IDENTIFIED
5 months ago - at 11/16/2025 12:06PM
We are still investigating the Sandbox dashboard login issues. This is taking longer than expected, and we apologise for the continued delay.
Production traffic and payments remain fully operational and are not affected by this incident.
We will provide further updates as soon as we have more information to share.
IDENTIFIED
5 months ago - at 11/16/2025 11:26AM
Our team is still working to resolve the Sandbox dashboard login issue. We know this has been ongoing longer than expected and apologise for the inconvenience. We will provide the next update as soon as we can.
IDENTIFIED
5 months ago - at 11/16/2025 10:32AM
We are still actively investigating the dashboard login issues in our Sandbox environment. We're sorry that this is taking longer than expected. Our team continues to work on identifying the root cause, and we'll share another update as soon as possible.
Thank you for your ongoing patience.
IDENTIFIED
5 months ago - at 11/16/2025 09:53AM
We are still actively investigating the dashboard login issues in our Sandbox environment. The problem persists, and our team is working to identify the root cause. We will provide the next update as soon as we have more information.
Thank you for your patience.
IDENTIFIED
5 months ago - at 11/16/2025 09:21AM
We're experiencing issues with dashboard login in our Sandbox environment. We're investigating the problem and will provide an update as soon as possible.
IDENTIFIED
5 months ago - at 11/16/2025 09:17AM
We're experiencing issues with dashboard login in our Sandbox environment. We're investigating the problem and provide an update as soon as possible.
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