Outage in Primer
Increase in 3DS timeouts from ACS.
Resolved Minor
November 18, 2025 - Started 4 months ago
- Lasted about 1 hour
Incident Report
We are investigating possible degradation to 3DS authentication due to external provider issue which results in an increase in timeouts from ACS errors. We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
4 months ago - at 11/18/2025 02:07PM
We have identified the cause of the issue being related to an ongoing global network outage.
INVESTIGATING
4 months ago - at 11/18/2025 01:50PM
We are investigating possible degradation to 3DS authentication due to external provider issue which results in an increase in timeouts from ACS errors. We will provide further details as it becomes available.
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