Outage in Primer
Primer Observability Dashboard is Not Loading Data
Resolved Minor
December 02, 2025 - Started 5 months ago
- Lasted about 5 hours
Incident Report
We are experiencing issues with Observability Dashboard. We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
5 months ago - at 12/02/2025 10:25AM
We’ve deployed a fix for the issues affecting the Observability Dashboard and monitors, and we are now monitoring the environment to ensure everything is functioning as expected.
We’ll continue to observe the system closely and will provide a final update once we’ve confirmed the issue is fully resolved.
IDENTIFIED
5 months ago - at 12/02/2025 10:04AM
We have identified the cause of the issue and are working to have it fixed. Please take note that Monitors are affected by the issue and you may not be able to receive alerts at the moment
INVESTIGATING
5 months ago - at 12/02/2025 08:43AM
We are experiencing issues with Observability Dashboard. We will provide further details as it becomes available.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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