Outage in Primer
Issues Affecting Some Vaulted Token Payments
Resolved Minor
January 18, 2026 - Started 4 months ago
- Lasted 1 day
Incident Report
We're currently investigating issues with a subset of payments using vaulted tokens.
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Latest Updates ( sorted recent to last )
MONITORING
4 months ago - at 01/19/2026 08:28AM
We continue to monitor the service and will provide an update when necessary.
MONITORING
4 months ago - at 01/19/2026 12:27AM
We have mitigated the issue and previously impacted tokens have been remediated.
We continue to monitor it.
IDENTIFIED
4 months ago - at 01/18/2026 10:18PM
We identified an issue affecting some tokens created after 16 January, 16:00 UTC. A fix has been applied to ensure newly created tokens are not impacted, and we’re actively working to remediate any tokens created prior to the fix.
IDENTIFIED
4 months ago - at 01/18/2026 08:34PM
We have identified the cause of the issue and are working to have it fixed.
INVESTIGATING
4 months ago - at 01/18/2026 08:20PM
We're currently investigating issues with a subset of payments using vaulted tokens.
Latest Primer outages
Observability Dashboards Data Loading Issues - about 1 month ago
Issues Signing into Dashboard via Google SSO - about 1 month ago
Degraded Performance on GET Payments Endpoints and Dashboard - about 2 months ago
Support ticket updates may have not triggered email notifications - about 2 months ago
Degraded Dashboard View for 3DS Details in Payment Timeline - about 2 months ago
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