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Outage in Primer

Elevated errors on 3DS transactions for Commonwealth Bank of Australia

Resolved Minor
January 29, 2026 - Started 16 days ago - Lasted about 1 hour

Incident Report

We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available.

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Latest Updates ( sorted recent to last )
IDENTIFIED 16 days ago - at 01/29/2026 12:02PM

We have identified the cause of the issue as being with Commonwealth Bank of Australia and external to Primer. We are actively monitoring the situation.

INVESTIGATING 16 days ago - at 01/29/2026 11:51AM

We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available.

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