Outage in Primer
Mastercard Network Token provisioning service degradation
Resolved Minor
September 03, 2026 - Started 11 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Primer experienced a 6.3-hour degradation in its Mastercard Network Token provisioning service, causing slower response times for some merchants. As part of the investigation, Mastercard Network Tokenization was disabled. No resolution details were provided beyond the mitigation step of disabling the affected service.
We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
11 days ago - at 09/03/2026 02:25PM
Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further.
INVESTIGATING
11 days ago - at 09/03/2026 01:49PM
We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available.
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