Incident Report
We observe performance issues with the PrimeXBT platform:
- Internal transfers between account Wallets and Margin accounts may be delayed.
- In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes.
- Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved.
Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected.
We will update the status as soon as the issue is permanently resolved.
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 3 years ago - at 06/11/2022 10:41PM
The platform performance issues have been successfully addressed and fixed. The platform is fully operational now.
In-wallet Currency Exchange service remains under maintenance until further notice. We are working on bringing it online as soon as possible.
IDENTIFIED
over 3 years ago - at 06/10/2022 05:43PM
We have fixed the issue with internal transfers between account Wallets and Margin accounts.
We continue working on fixing the rest of the issues with the platform performance
IDENTIFIED
over 3 years ago - at 06/10/2022 02:41AM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 3 years ago - at 06/10/2022 02:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 3 years ago - at 06/09/2022 11:03PM
We observe performance issues with the PrimeXBT platform:
- Internal transfers between account Wallets and Margin accounts may be delayed.
- In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes.
- Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved.
Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected.
We will update the status as soon as the issue is permanently resolved.
Latest PrimeXBT outages
Messages cannot be sent via support chat messenger - over 1 year ago
Trading platform accessibility issues - over 1 year ago
Copy-trading module outage - about 2 years ago
Trading Platform Accessibility Issues - about 2 years ago
Withdrawals over TRON network (TRC-20) may be delayed - over 2 years ago
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