Outage in PrimeXBT

Price bars are missing on the charts for the period of 11:49 to 13:10 UTC on Sep 16th, 2022

Resolved Minor
September 16, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing issues with the following services: - Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022. - Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal. Execution of trading orders is not affected by this issue. We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time
Components affected
PrimeXBT Margin Trading

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/16/2022 02:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 09/16/2022 01:02PM

We are currently observing issues with the following services:
- Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022.
- Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal.

Execution of trading orders is not affected by this issue.

We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time

Latest PrimeXBT outages

Messages cannot be sent via support chat messenger - over 1 year ago
Trading platform accessibility issues - over 1 year ago
Copy-trading module outage - about 2 years ago
Trading Platform Accessibility Issues - about 2 years ago
Withdrawals over TRON network (TRC-20) may be delayed - over 2 years ago

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