Outage in PrimeXBT

Logging in to accounts may take longer than usual. Charts in mobile app are not loading - Resolved, being monitored

Resolved Minor
March 22, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the PrimeXBT status page and multiple sources to provide up-to-date information. Check back with us for the latest PrimeXBT uptime status.

Outage Details

Platform is currenlty experiencing issues with processing account logins. It may take longer time to log in to account after entering password. In addition, users of iOS and Android mobile apps may have issues with chart loading in the app. It does not affect trading. We are looking into it. Meanwhile, we recommend waiting up to 1 minute after entering password and pushing 'Log in' button before taking another attempt if you have not been logged in immediately. We also recommend to temporarily switch from the mobile app to the web version of the platform to access charts: https://primexbt.com/my
Components affected
PrimeXBT Deposits and Withdrawals PrimeXBT Main Site PrimeXBT Margin Trading PrimeXBT Covesting PrimeXBT Mobile app for margin trading
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/22/2023 09:19PM

The incident has been confirmed to be resolved

MONITORING almost 2 years ago - at 03/22/2023 07:31PM

The issue with charts in the mobile app has been fixed. The platform is fully operational now.
We are monitoring it to ensure the optimal performance of the platform.

INVESTIGATING almost 2 years ago - at 03/22/2023 07:21PM

Issue with account logins has been resolved.

We continue looking into the mobile app chart loading issue.
We recommend switching temporarily to the web version of the platform to access charts: https://primexbt.com/my

INVESTIGATING almost 2 years ago - at 03/22/2023 07:16PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 03/22/2023 07:04PM

Platform is currenlty experiencing issues with processing account logins. It may take longer time to log in to account after entering password.

In addition, users of iOS and Android mobile apps may have issues with chart loading in the app. It does not affect trading.

We are looking into it.

Meanwhile, we recommend waiting up to 1 minute after entering password and pushing 'Log in' button before taking another attempt if you have not been logged in immediately.

We also recommend to temporarily switch from the mobile app to the web version of the platform to access charts: https://primexbt.com/my

Latest PrimeXBT outages

Messages cannot be sent via support chat messenger - 11 months ago
Trading platform accessibility issues - 11 months ago
Copy-trading module outage - about 1 year ago
Trading Platform Accessibility Issues - over 1 year ago
Withdrawals over TRON network (TRC-20) may be delayed - over 1 year ago

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