Outage in Prisma by Palo Alto
SDWAN Incident - Sugarloaf Region
Resolved Minor
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Outage Details
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/10/2025 12:46PM
This incident has been resolved.
MONITORING
3 days ago - at 06/10/2025 12:31PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 06/10/2025 12:07PM
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
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