Prisma Access China - Cloud Identity Engine Issue

This incident has been resolved.

Incident Description: We previously reported an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.

Impact: Users connecting to Prisma Access China may have experienced authentication failures, potentially leading to incorrect policy matching and traffic disruption.

Current Status: Our Prisma Access SRE and Engineering teams have implemented a fix for the identified infrastructure issue. We are now actively monitoring the system to ensure full restoration of services and stability.

We appreciate your continued patience throughout this incident.

Next Update: We will provide a further update as soon as the monitoring period confirms full stability, or by June 12, 05:00 AM UTC

Incident Description: We've identified an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.

Impact: Users connecting to Prisma Access China may experience authentication failures, leading to incorrect policy matching and traffic disruption.

Current Status: Our Prisma Access SRE and Engineering teams are actively working to resolve the underlying infrastructure issue. We apologize for the inconvenience and appreciate your patience.

Next Update: We'll provide our next update by June 12, 04:00 AM UTC.