Outage in Prisma by Palo Alto

PAB US - Degraded performance in Profile Sync service for some users

Resolved Minor
July 13, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently experiencing a disruption with our sync service. While you can continue using the browser normally, it may fail pulling synced data across other devices or when logging into a new profile. Please be assured that any new entries you make will be safely stored and will sync across all your devices once the service is restored. We're working to fix this as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/13/2025 12:37PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 07/13/2025 10:06AM

We're currently experiencing a disruption with our sync service. While you can continue using the browser normally, it may fail pulling synced data across other devices or when logging into a new profile.
Please be assured that any new entries you make will be safely stored and will sync across all your devices once the service is restored. We're working to fix this as quickly as possible.

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