Outage in Prisma by Palo Alto

Prisma SDWAN - VPN services connectivity issue

Resolved Major
July 03, 2025 - Started 27 days ago - Lasted 4 days
Official incident page

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Outage Details

Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 07/07/2025 07:50AM

This incident has been resolved.

MONITORING 27 days ago - at 07/03/2025 10:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 07/03/2025 04:46PM

An external NTP server was identified as the root cause, and the issue has now been resolved. The Prisma SD-WAN auto-recovery has been enabled.

If you need to manually recover, please follow the steps below

To recover an affected branch, remove and re-attach the circuit label on each device interface individually, waiting 2 minutes between actions. If all branch sites connected to a data center are impacted, please contact the PaloAlto Networks support team.

INVESTIGATING 27 days ago - at 07/03/2025 01:05PM

Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC

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