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An external NTP server was identified as the root cause, and the issue has now been resolved. The Prisma SD-WAN auto-recovery has been enabled.
If you need to manually recover, please follow the steps below
To recover an affected branch, remove and re-attach the circuit label on each device interface individually, waiting 2 minutes between actions. If all branch sites connected to a data center are impacted, please contact the PaloAlto Networks support team.
Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
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