Outage in Prisma by Palo Alto

Prisma Access - Auto-scaling / New onboarding degradation

Resolved Minor
July 18, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. We are actively working on this issue and will provide another update by 04:00 UTC with further details. Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding. The data plane traffic across the existing instances is NOT affected. Workaround Users can try connecting to other regions.
Components affected
Prisma by Palo Alto Japan Central
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/18/2025 08:33AM

This incident has been resolved with the fix in place. Thanks!!

MONITORING 1 day ago - at 07/18/2025 06:58AM

We have applied fix to the identified issue. Users can connect to this region gateway. Thanks!

IDENTIFIED 1 day ago - at 07/18/2025 06:21AM

We have identified the root cause for the issue and are continuing to work on a fix for this issue. We will provide another update by 10:00 UTC with further details.

IDENTIFIED 1 day ago - at 07/18/2025 04:19AM

We are continuing to work on a fix for this issue and will provide another update by 06:00 UTC with further details.

IDENTIFIED 1 day ago - at 07/18/2025 02:57AM

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. We are actively working on this issue and will provide another update by 04:00 UTC with further details.

Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding.
The data plane traffic across the existing instances is NOT affected.

Workaround
Users can try connecting to other regions.

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