Outage in Prisma by Palo Alto

Prisma SDWAN Incident - Hood Region

Resolved Minor
September 17, 2025 - Started 1 day ago - Lasted about 13 hours
Official incident page

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Outage Details

Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 09/18/2025 03:50AM

This incident has been resolved.

MONITORING 1 day ago - at 09/17/2025 03:23PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 09/17/2025 03:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 09/17/2025 03:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 09/17/2025 03:01PM

Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC

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