Outage in Prisma by Palo Alto

PAB India - Delay in processing browser events

Resolved Minor
July 21, 2025 - Started 6 days ago - Lasted about 3 hours
Official incident page

Need to monitor Prisma by Palo Alto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Prisma by Palo Alto, and never miss an outage again.
Start Free Trial

Outage Details

We're currently investigating increased delays in browser event processing. No data has been lost, and the information should appear in the console within a few minutes.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/21/2025 01:32PM

This incident has been resolved.

MONITORING 6 days ago - at 07/21/2025 12:35PM

User telemetry is back to nominal performance.
We continue to monitor.

MONITORING 6 days ago - at 07/21/2025 12:26PM

A fix has been implemented and we are seeing significant improvement.
We continue to monitor

IDENTIFIED 6 days ago - at 07/21/2025 11:08AM

A fix has been implemented.
Pending verification

IDENTIFIED 6 days ago - at 07/21/2025 10:35AM

The issue has been identified and the team is working on a fix

INVESTIGATING 6 days ago - at 07/21/2025 10:30AM

We continue to investigate.
All console and user functionality continues to function properly.
User telemetry events are experiencing delays of up to 15 minutes before becoming available in the console.

INVESTIGATING 6 days ago - at 07/21/2025 10:21AM

We're currently investigating increased delays in browser event processing. No data has been lost, and the information should appear in the console within a few minutes.

Latest Prisma by Palo Alto outages

SCM Command Center dashboards impaired - 4 days ago
Prisma SD-WAN degraded UI & Portal Access. - 5 days ago
Prisma Access - Auto-scaling / New onboarding degradation - 9 days ago
SCM Command Center dashboards impaired - DE Prod - 11 days ago
SCM Command Center and AI Access dashboards on DE Prod impaired - 11 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook