Procore Outage History

Procore's Workflows tool experienced a major service disruption lasting 3.5 hours, causing intermittent errors that affected workflow functionality across the platform and prevented users from accessing and using the tool properly. Users reported issues with the invoicing tool giving errors during the incident. The engineering team identified the root cause, implemented a solution, and restored normal functionality after monitoring to ensure complete resolution.

Some customers experienced issues accessing the Procore application through SSO (Single Sign-On), affecting the login functionality. The engineering team implemented a fix to resolve the SSO access problems and monitored the system to ensure full resolution. The incident was resolved after 23 minutes of investigation and remediation.

Procore's Resource Planning application became unavailable for a subset of users due to an unspecified technical issue. The engineering team identified and applied a fix to restore normal functionality to the affected application. The incident was fully resolved after 1.9 hours of downtime.

The Procore Web Application experienced missing translations that affected users for 1.6 hours. The engineering team implemented a solution and monitored the system to ensure complete resolution. Normal functionality has been restored and the incident is resolved.

Procore experienced a regional latency issue that caused intermittent data delays and slower than normal upload/download performance for some users in certain regions. The problem was caused by a vendor issue and affected data transfer functionality across multiple regions. The incident was resolved after 56 minutes, restoring normal upload and download performance for all regions.

Procore experienced intermittent login issues that inadvertently logged out some users and caused a subset of users to receive unexpected "Welcome" emails for historical companies. The login functionality remained operational throughout the incident, allowing affected users to log back in without problems. The engineering team identified and remediated the internal source responsible for the high volume of marketing emails, resolving the incident after 1.3 hours.

Procore experienced a major incident where new account creation was completely unavailable for 1.9 hours. The engineering team identified the root cause and implemented a fix, restoring normal account creation functionality. The service was monitored briefly to ensure complete resolution before the incident was marked as resolved.