Outage in Productsup

Platform stability issues due to hosting provider network disruptions

Resolved Major
August 13, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customers, We noticed some network problems originating from our hosting provider that result in our platform being unstable at the moment. We are looking into possibilities to mitigate the impact of this issue and also we've notified the network team on provider's side about the problem. Thank you for your understanding and we will keep you posted about further developments.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 08/13/2024 03:04PM

Dear customers,

Our monitoring indicates that the platform is stable and the hosting provider has confirmed that all works correctly on their side again.
Therefore we are closing this incident as resolved.

Thank you for your continued support.

MONITORING 11 months ago - at 08/13/2024 01:11PM

Hosting provider reported that there was an issue with a network interface on their side, but now it has stabilized.
From our side we also see that all systems are operational again.
We keep closely monitoring the status to ensure that everything works correctly.

INVESTIGATING 11 months ago - at 08/13/2024 12:55PM

Dear Customers,

We noticed some network problems originating from our hosting provider that result in our platform being unstable at the moment.
We are looking into possibilities to mitigate the impact of this issue and also we've notified the network team on provider's side about the problem.
Thank you for your understanding and we will keep you posted about further developments.

Latest Productsup outages

Performance Issues - 10 days ago
Data Processing queues - about 2 months ago

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