Outage in Productsup

Platform stability issues

Resolved Major
October 30, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause. We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.
Components affected
Productsup Platform
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/30/2024 02:15PM

The issue impacting the platform was identified as a network configuration error by our server provider. After rolling back the change, network conditions have returned to normal, and all systems are operational.

We are closely monitoring the platform to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

INVESTIGATING 4 months ago - at 10/30/2024 01:27PM

We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause.

We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.

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