Outage in Productsup

Platform stability issues

Resolved Major

October 30, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause. We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/30/2024 02:15PM

The issue impacting the platform was identified as a network configuration error by our server provider. After rolling back the change, network conditions have returned to normal, and all systems are operational.

We are closely monitoring the platform to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

INVESTIGATING over 1 year ago - at 10/30/2024 01:27PM

We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause.

We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.

Latest Productsup outages

Platform database issues - about 1 month ago

FTP Download Service Disruption - about 2 months ago

Image service - 3 months ago

Data Processing is slow - 6 months ago

Issue with delta processing - 6 months ago

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