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Outage in Productsup

Image service

Resolved Minor
December 18, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.
Components affected
Productsup Image Service

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/18/2025 03:00PM

We have successfully resolved the issues affecting image generation. The service is now operating at full capacity.

Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand.

Thank you for your patience while we stabilized the service.

INVESTIGATING 4 months ago - at 12/18/2025 02:04PM

We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation.

Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.

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