Outage in Productsup

Data Processing is slow

Resolved Minor
September 24, 2025 - Started 2 months ago - Lasted 38 minutes
Official incident page

Incident Report

Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team
Components affected
Productsup Data Processing Productsup Platform API Productsup Platform Productsup Stream API

Need to monitor Productsup outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/24/2025 11:50AM

Dear customers,

the module has been replaced by our provider and performance is back to normal.

Thanks again for your patience during this incident.

Best regards,
Your Productsup Tech Operations Team

IDENTIFIED 2 months ago - at 09/24/2025 11:36AM

Dear customers,

we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module.

Thanks for your patience as the incident should be resolved shortly.

INVESTIGATING 2 months ago - at 09/24/2025 11:33AM

Dear customers,

our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible.

Best regards,
Your Productsup Technical Operations Team

Latest Productsup outages

Issue with delta processing - 3 months ago
Issues processing data - 4 months ago
Issues processing data - 4 months ago
Urgent maintenance on data processing service - 5 months ago
Performance Issues - 5 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook