Outage in Productsup

FTP Download Service Disruption

Resolved Major

January 21, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.

Components affected

Productsup FTP Service

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/21/2026 03:57PM

This incident has been resolved.

MONITORING 2 days ago - at 01/21/2026 03:04PM

Incident: FTP Download Service Disruption
Status: Monitoring
Duration: ~30-60 minutes (ended 17:34 UTC)

Impact: Customers experienced failures when downloading files via FTP during this window.

Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service.

Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active.

What We're Doing:

- Continuous monitoring of FTP service health and network metrics
- Post-incident review to improve change management procedures for infrastructure maintenance

We apologize for the disruption and appreciate your patience.

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