Outage in ShareFile

Performance degradation of ShareFile

Resolved Major
July 14, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
Components affected
ShareFile ®

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/15/2025 08:27PM

This incident has been resolved.

MONITORING 3 months ago - at 07/14/2025 09:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 07/14/2025 08:18PM

The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.

INVESTIGATING 3 months ago - at 07/14/2025 06:03PM

Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/14/2025 03:41PM

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.

Latest ShareFile outages

Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 11 days ago
Some ShareFile customers may be experiencing issues with uploading files to cloud zones - 24 days ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 1 month ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 2 months ago
SF-Win: Users are unable to open the ShareFile application on Citrix VDA. - 2 months ago

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