Outage in ProNavigator

Spinning on login for some users

Resolved Major
May 27, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.
Components affected
ProNavigator Login
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/27/2025 05:49PM

This incident has been resolved.

MONITORING 4 months ago - at 05/27/2025 03:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 05/27/2025 03:35PM

A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.

IDENTIFIED 4 months ago - at 05/27/2025 02:02PM

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP.

ProNavigator team is implementing a workaround to restore access to affected users ASAP.

Latest ProNavigator outages

Autoprovisioned SSO User Login - 4 months ago
Search and Library Slowness and Timeouts - about 1 year ago
Login issues for auto-provisioned users and announcement loading issues - about 1 year ago
Announcements Module Outage - over 1 year ago
Library and Search Outage - almost 2 years ago

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