Outage in ProNavigator

Amazon DNS issues

Resolved Minor
October 20, 2025 - Started 12 days ago - Lasted about 11 hours
Official incident page

Incident Report

We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues. While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users. In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help. We're actively monitoring the situation and will share any updates as needed.
Components affected
ProNavigator Library

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 01:20AM

Amazon is now reporting their services are restored. If any problems persist for individual users, it is recommended they clear their browser and DNS cache.

MONITORING 12 days ago - at 10/20/2025 02:58PM

We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues.

While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users.

In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help.

We're actively monitoring the situation and will share any updates as needed.

Latest ProNavigator outages

Autoprovisioned SSO User Login - 5 months ago
Spinning on login for some users - 5 months ago
Search and Library Slowness and Timeouts - about 1 year ago
Login issues for auto-provisioned users and announcement loading issues - over 1 year ago
Announcements Module Outage - over 1 year ago

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