Outage in Pronto
Pronto System Outage
Resolved MajorIncident Report
Database queries have begun to hang for an unknown reason and have resulted in system downtime. We are investigating this right now with our database vendor and will update here as soon as we know more. We apologize for the downtime.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/20/2023 10:25PM
This incident has been resolved.
MONITORING
over 2 years ago - at 09/20/2023 09:20PM
The system has recovered and is currently operational. We will continue to monitor the database and work to identify the cause.
MONITORING
over 2 years ago - at 09/20/2023 09:20PM
We have cleared out the hung queries and performance seems to be back to normal. We will continue monitoring for the next little while to ensure that the problem is resolved.
INVESTIGATING
over 2 years ago - at 09/20/2023 09:12PM
Database queries have begun to hang for an unknown reason and have resulted in system downtime. We are investigating this right now with our database vendor and will update here as soon as we know more. We apologize for the downtime.
Latest Pronto outages
Degraded service due to AWS outage - 6 months ago
Online Status Issue - 7 months ago
Delayed notifications - about 1 year ago
Intermittent issues with web app - about 2 years ago
Database Maintenance - about 2 years ago
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