Outage in Proofpoint Security Awareness

PhishAlarm for Gmail Errors "Communication Exception"

Resolved Major
January 25, 2024 - Started over 1 year ago - Lasted 26 minutes
Official incident page

Incident Report

End Users trying to use PhishAlarm for Gmail are receiving a "Communication Exception" error. Proofpoint is aware and urgently investigating. PhishAlarm for Exchange and Outlook are NOT impacted.
Components affected
Proofpoint Security Awareness PhishAlarm - CLEAR - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - Europe Proofpoint Security Awareness PhishAlarm - CLEAR - Asia Pacific

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/25/2024 07:23PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 01/25/2024 07:04PM

End Users trying to use PhishAlarm for Gmail are receiving a "Communication Exception" error. Proofpoint is aware and urgently investigating. PhishAlarm for Exchange and Outlook are NOT impacted.

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