Outage in Proofpoint Security Awareness

Report Suspicious / PhishAlarm

Resolved Major

July 18, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.

Components affected

Proofpoint Security Awareness PhishAlarm - CLEAR - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - Europe Proofpoint Security Awareness PhishAlarm - CLEAR - Asia Pacific

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 07/18/2025 09:56PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 07/18/2025 05:08PM

A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator."

Our team is engaged and working to restore service. We will update here shortly.
Most customers are not impacted.

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