Outage in Proofpoint Security Awareness

Missing Phishing Simulation and PhishAlarm Data

Resolved Minor
April 24, 2025 - Started 30 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We are aware of an issue of missing Phishing Simulation and PhishAlarm data for the following dates April 17th - April 24th. Reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports Results API Endpoints: - PhishAlarm - Phishing Simulation We are currently working resolving the issue.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/25/2025 08:38AM

All impacted data has been restored.

IDENTIFIED 29 days ago - at 04/25/2025 12:32AM

Phishing Simulation data has been restored, which includes the following reports:

- Repeat Behaviors
- Campaign Comparison
- User Details
- Campaign Details
- Results API Phishing Simulation Endpoints

We are currently working on PhishAlarm data.

IDENTIFIED 29 days ago - at 04/24/2025 09:04PM

We are continuing to resolve this issue.

IDENTIFIED 30 days ago - at 04/24/2025 03:31PM

We are aware of an issue of missing Phishing Simulation and PhishAlarm data for the following dates April 17th - April 24th.

Reports:
- Repeat Behaviors
- Campaign Comparison
- User Details
- Campaign Details
- Analyzer Reports

Results API Endpoints:
- PhishAlarm
- Phishing Simulation

We are currently working resolving the issue.

Latest Proofpoint Security Awareness outages

Simulated Phishing Errors - 19 days ago
Service Disruptions in US Region - about 1 month ago
Phishing Reports Delay in Data - about 1 month ago
PhishAlarm issue with Outlook for Mac - 3 months ago
Issue with Content Library in ZenGuide Platform - 3 months ago

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