Outage in ProPay

ProPay Funding Delay Issue

Resolved Minor
November 28, 2025 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution. Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.
Components affected
ProPay Bank Transfers

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/29/2025 12:59AM

This issue is now resolved. Due to communication issues between systems, transaction statuses were not properly updating, resulting in them not being funded and sent to merchant bank accounts.
The issue was corrected and transactions were funded. Affected merchants should expect to see funds deposited in their bank accounts Monday if bank transfers are automatically initiated by Global Payments/ProPay and Tuesday if they are initiated by partner systems.

Technical teams are continuing to investigate the root cause and implement follow up action items to improve monitoring and remediation plans in the future.

MONITORING about 4 hours ago - at 11/29/2025 12:27AM

Our teams have implemented a fix and are continuing to monitor the outcomes.

INVESTIGATING about 5 hours ago - at 11/28/2025 10:54PM

We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

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