Outage in PROS

RTDP PROD - PROS VPN Down

Resolved Major
January 25, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear PROS Customers,

This is to notify you that since 07:10 AM UTC today 25 January, we are observing Network issues on PROS side which are causing issues with the RTDP traffic. We are actively working on resolving it.
More updates will follow.
Components affected
PROS EU2 PROS EU1
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/25/2023 11:15AM

Dear PROS Customers,

We have received confirmation that the network issue has been resolved.
Thank you for your time.

MONITORING almost 2 years ago - at 01/25/2023 10:50AM

Dear PROS Customers,

Please be kindly noted that we are seeing some stability in our network for the last 45 minutes. 
We will continue to monitor this and will keep you updated.

INVESTIGATING almost 2 years ago - at 01/25/2023 10:03AM

Dear PROS Customers,

Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

IDENTIFIED almost 2 years ago - at 01/25/2023 09:40AM

Dear PROS Customers,

We are observing a major network outage with intermittent behavior across all our infrastructure.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

INVESTIGATING almost 2 years ago - at 01/25/2023 08:49AM

Dear PROS Customers,

This is to notify you that since 07:10 AM UTC today 25 January, we are observing Network issues on PROS side which are causing issues with the RTDP traffic. We are actively working on resolving it.
More updates will follow.

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