Outage in PROS

GSO system issues

Resolved Major
January 25, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customers,

Our cloud provider identified a recent WAN update as the likely underlying cause and has taken steps to roll back this update in order to mitigate the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/25/2023 11:23AM

Dear PROS Customers,

We have received confirmation that the network issue has been resolved.
Thank you for your time.

MONITORING over 1 year ago - at 01/25/2023 10:50AM

Dear PROS Customers,

Please be kindly noted that we are seeing some stability in our network for the last 45 minutes. 
We will continue to monitor this and will keep you updated.

IDENTIFIED over 1 year ago - at 01/25/2023 10:04AM

Dear PROS Customers,

Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

INVESTIGATING over 1 year ago - at 01/25/2023 10:00AM

Dear Customers,

Our cloud provider identified a recent WAN update as the likely underlying cause and has taken steps to roll back this update in order to mitigate the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

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