Outage in PROS

PROS Alert : Abnormal behavior detected

Resolved Minor
February 23, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customers,

Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions.
Few teams are working jointly to resolve the situation. We will provide more details soon.

We are checking also the possibility of a false positive alert.

Sincerely,
PROS Support
Components affected
PROS US5 PROS US5 PROS EU4 PROS EU4 PROS EU4 PROS EU4 PROS EU4
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/24/2023 12:49AM

Dear Customers


We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.

Sincerely,
PROS Support

IDENTIFIED almost 2 years ago - at 02/24/2023 12:07AM

Dear Customers,


We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.

Sincerely,
PROS Support

INVESTIGATING almost 2 years ago - at 02/23/2023 11:34PM

Dear Customers,

We would like to update you that we are observing a slight increase in response time for some of the transactions. There was a short period with some failed transactions, which are no longer detected. The overall performance of the services is stable.
Still, we have the teams working to resolve the situation.


Sincerely,
PROS Support

INVESTIGATING almost 2 years ago - at 02/23/2023 10:50PM

Dear Customers,

Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions.
Few teams are working jointly to resolve the situation. We will provide more details soon.

We are checking also the possibility of a false positive alert.

Sincerely,
PROS Support

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