Outage for smartCPQ in our Australia (AU1) cloud region.

Dear customers,

Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. PROS will will continue to monitor services over the next day.

Sincerely,
PROS Support

Dear customers,

Remediation have been applied by our vendor and we are observing a situation that seem back to normal. PROS Cloud team continues to monitor the application and will update you as necessary. If your PROS Smart CPQ software was still suffering from any issue, please raises it by opening a support ticket

Sincerely,
PROS Support

Dear customers,

PROS monitoring tools detected failures in our Australia (AU1) cloud region. As a result, customers may experience failures when trying to create, open or work with their Catalog / Configurator / Cart / Designer. Starting at approximately 08:30 UTC on 30 August 2023, our hosting provider identified the root cause (utility power surge in the Australia East region tripped a subset of the cooling units offline) and continues applying mitigation actions and monitoring the status of this issue.

Further updates will be provided as events warrant; there is no ETA at this time.

Sincerely,
PROS Support