Outage in PROS

Degraded performances for smartCPQ in our US1 cloud region.

Resolved Minor
October 18, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear customer, PROS monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their product configuration or catalog modules. Our team is actively working to resolve the issue. We will provide an update within the next hour. Yours sincerely PROS Support
Components affected
PROS US2
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/18/2023 02:30PM

Dear customers,

PROS confirms that all services are back to normal. We will continue to monitor services. Please do not hesitate to contact the PROS Support if you encounter any problems.

Yours sincerely
PROS Support

INVESTIGATING almost 2 years ago - at 10/18/2023 12:11PM

Dear customer,

The main cause has been identified and fixed. Affected customers should no longer experience performance problems.
We are actively monitoring the recovery of the situation.

Yours sincerely
PROS Support

INVESTIGATING almost 2 years ago - at 10/18/2023 11:38AM

Dear customer,

PROS monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their product configuration or catalog modules. Our team is actively working to resolve the issue. We will provide an update within the next hour.

Yours sincerely
PROS Support

Latest PROS outages

Data Platform EU1 region degradation - 2 months ago
Partial outage for smartCPQ in our US1 and EU1 cloud regions - 4 months ago
RTPE Degraded Performance US1 POD - 5 months ago
Degraded performances for smartCPQ in our EU1 cloud region - 6 months ago
Degradation in guidance App - 6 months ago

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